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Common Questions

How quickly will I receive a response?

Response times vary based on ticket priority. Urgent issues are addressed within 2 hours, while low-priority issues may take up to 2 business days.

Can I update my ticket after submitting?

Yes, you can add comments and additional information by searching for your ticket using the ticket ID and selecting the update option.

What information should I include in my ticket?

Include a clear description of the issue, any error messages, steps to reproduce the problem, and relevant screenshots if possible. This helps our team resolve your issue faster.

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Response Times

🔴Urgent
Within 2 hours
🟠High
Within 4 hours
🟡Medium
Within 1 day
🟢Low
Within 2 days